We’ll soon be updating how you verify your identity when logging into Home Banking.
The way you verify your identity is being updated, while your normal login process stays the same. Your Logon ID and Security Code WILL NOT change.
Is the way I log in changing?
No. You’ll still log in the same way using your logon id and security code. The only change is how we verify it’s you. Security questions are being replaced with a code sent to your phone.
What is replacing the security questions?
A one-time passcode will be sent to your phone number on file instead of using security questions. Please make sure your contact information is up to date.
What happens the first time I log in after the update?
You’ll be prompted to choose the phone number where you’d like to receive your one-time passcode. You can select to receive the code by text message or phone call. Once you enter the code, you’ll be logged into your account.
When will I be asked to enter a code?
You’ll be asked to enter a code during the initial setup and again on your next login. After that, you may be asked to enter a code from time to time to help keep your account secure.
Can I use more than one phone number?
During your initial setup, you’ll choose the phone number you’d like to use. If you need to use a different number or have multiple options available, please contact the credit union for assistance.
What if my phone number is not up to date?
You can update your phone number in your Online Banking settings or contact the credit union for assistance. Keeping your contact information current will help ensure you can receive your security code without interruption.
What if I don’t receive my code?
If you don’t receive your code, please contact the credit union so we can verify your information and assist you.